Co-production and service user engagement

When it comes to person-centred care, we believe that the people we support are best placed to advise on what will make a positive difference to their lives. 

That's why we encourage individuals, or groups of individuals, to come together to influence the way our services are designed and delivered.

At the heart of our commitment to co-production, is our Service User Council - a collective of ambassadors from each of our care homes who come together to make important decisions about their home and the wider organisation. 

Service User Council

Service User Ambassadors take on roles in their homes and lead on activities and projects across the company.

Each of our care homes has at least one Service User Ambassador who acts on behalf of their fellow residents on the Service User Council.

The council meets every month to lead on a range of projects such as: 

  • developing our service user holiday policy

  • organising company-wide competitions

  • co-producing the curriculum for Sheffield Hallam University’s 'Learning Disabilities Nursing and Social Work' course. 

Resident and carer sharing ideas
Service user stocking the shelves of tuck shop

Service user roles

Having a role promotes a sense of purpose, pride and confidence.

We support people to take on roles in their home and the wider company, when they wish.

There are lots of roles people can get involved in, including: 

  • being a tour guide for visitors

  • chairing service user meetings

  • delivering newspapers and post

  • gardening

  • interviewing job candidates

  • inducting new colleagues

  • running the home's cafe or tuck shop.

 

The Exemplar Express newsletter

The Exemplar Express newsletter is written by our service users, for our service users. 

It includes stories from our homes, advice pieces and games for fun. 

The latest newsletter was written by Alex, Service User Ambassador at Maypole Grove.  

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